CANCELLATION POLICY

Terms and Conditions for Cancellation Enquire Now

• Cancellations will be taken into consideration at any time before the delivery of product.
• If you cancel your order before it has been shipped, we will refund the entire amount.
• Cancellation will not be accepted for orders placed under the Same Day Delivery category.
• If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
• If you have received the product, it will only be eligible for replacement in cases where there are defects found with the product.
• When the product is delivered by courier and the customer does not accept the package, the 2-way shipment charge will be collected from the customer.

The Return and Refund Policy

There could be certain circumstances beyond our control where you could receive a damaged product or a product that is not the same as per the visualization on the website. Sathya Agencies Limited has always try their best to help you with a replacement or refund.

• There could be certain circumstances beyond our control where you could receive a damaged product or a product that is not the same as per the visualization on the website. Sathya Agencies Limited has always try their best to help you with a replacement or refund.
• The products sold by Sathya Agencies Limited can be returned or exchanged within 30 days from the date of your in-store purchase or 30 days from the date your online order is delivered.

Customer Support

In case of any escalation of customer service enquiries with regards to defects in products or complaints with services, you are free to contact our grievance officer at the below address.

Name: Mr.Francis Prabhu

Email Address: crm@sathya.email

Phone: 9894024985